Valueance Technology Solutions LLP (“VTSL”,"ComREOMS", “we”, “our” or “us”) recognizes the importance of protecting personal details and information and provides this Privacy Policy with respect to the access and use of www.valueance.com and ComREOMS Application (“Sites”) as owned and operated by us and/or our affiliates for services provided by us (“Services”). The term Sites will also include all pages that are sub-domains or are associated or within each Site and all devices, applications, features, technologies, functionalities and other services that VTSL operates or offers through such Sites.
For the purpose of this Privacy Policy, the user of Services may be merchants/sellers/billers, customers/buyers/consumers, or any other persons using Services or accessing Sites (“User”, “you” or “your”). This Privacy Policy will help you understand our policies and procedures regarding the collection, handling and use of your information.
By using our Services through the Sites, you signify your assent to this Privacy Policy and consent to the processing of your Information (Personal Information and/or Sensitive Personal Data or Information). If you do not agree with this Privacy Policy do not, in any manner, use our Services or download, install and/or use the site/application/portal/system.
We collect such information about you which is essential to operate our business and to enable us to deliver and improve our Services and offer you our new products. We may obtain the following information about you and your device from which you avail Services
When you register with or access the Service, you may be required to give information not limited to your age, gender, first and last name, birth date, title, zip code/ pin code, occupation, industry, personal interests, company or any other physical address, contact number, mobile number, email or other contact information and other relevant data as desired by us("Personal Information"). Questions or comments submitted by visitors may also be included as Personal Information.
Any personal data collected will be used by Valueance Technology Solutions LLP to contact you via phone, SMS or email for marketing and to deliver certain updates for services or information you have requested.
We understand the importance of your Information and ensure that it is used for the intended purpose. By accepting the terms of use you agree that we may collect and store your Information, in accordance with the applicable law, as long as you subscribe to or use our Services subject to the limitations set out in this Privacy Policy.
We collect and store your service usage and transactional information in order to enable you to view certain details of all your transactions which have been made using our Services, to provide you uninterrupted and satisfactory Services, to administer our relationship with you, to comply with any statutory or regulatory requirement, to monitor your use of our Services for the purposes of ensuring compliance with our user rules.
To improve our Services, we need to constantly update and alter our business and marketing strategies for which we require the navigational and log information to determine and analyse the merchants, markets, technology, operating systems, browsers, devices, locations from which our Services are used most or used least. For example, such information and its analysis will help us focus more on your needs by providing you a wider range of Services, or developing updates for particular operating systems and mobile application versions, etc. Further, the information collected helps us offer you other products, programs, or services that we believe may be of interest to you. In addition, such information collected will help us alert you in case of software compatibility issues.
We want to serve you better and therefore we require your correspondence information in order to enable us to learn about the information and content of communications by you such that we can deduce your feedback from such communications, analyse, endeavour to improve, ask you for further feedbacks, reply.
The data collected by cookies helps us track, analyse and understand User trends so as to enable us to understand lacunas (such as slow response time on our website page) and improve your interactive experience of using our Services, our web design, features and functionalities.
We do not disclose or share your Information with any third party until essential for providing you Services; or for the below purposes in accordance with this Privacy Policy.
You acknowledge and agree that in the interests of improving personalisation, offering new features in the existing services you are availing, offering new products/ services which may be relevant for you and Service efficiency, we may, under controlled and secure circumstances, share your Information with our affiliates or associates.
We do not share, disclose or distribute any of your Information to any third party unless required under an arrangement between us and the third party for product enhancement, analysis, risk and security purposes, communication purpose, etc. For example, we may, itself or through third parties, send you e-mails, SMS, such other means to communicate, send reminders for payment, advertise its services, promote new products and activities or for your invaluable feedback.
If, by usage of some functionalities of our Service, you receive Information about other user(s), you agree to keep the same confidential and only use it in connection with the Services, without disclosing the same to another user or third party.
In order to ensure that all our users comply with the user rules, we may monitor your Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance.
We may disclose the Information pursuant to applicable laws, a directive or order of a government entity or statutory authority or any judicial or regulatory authority or to law enforcement agencies in any official investigation including but not limited to cyber incidents, prosecution and punishment of offences. You agree that Valueance Technology Solutions LLP has the right to monitor and to disclose Information as may be necessary to satisfy any law, regulation or other governmental request. We may transfer Your Information or other information collected, stored, processed by us to any other entity or organization located in India or outside India only in case it is necessary for providing Services to You in connection with our services offered through our Application/Sytem. We will cooperate with the appropriate law enforcement authorities in investigating claims of illegal activity.
We will only disclose your Information in accordance with this Privacy Policy. If we want to use it for any other purpose, we will obtain your consent.
If you decline to submit Information to us, then we will unfortunately not be in a position to provide the Services to you.
If all or some of the business, stock or assets of ComREOMS or Valueance Technology Solutions LLP are acquired or merged with another business entity, we will share all or some of your information with this entity to continue to provide the Service to you.
We work to protect the security of your information during transmission by using appropriate software, which encrypts information you input. This encrypted information is stored on secure systems/computers. Further, we ensure that the number of employees involved in the management of the data centre who have physical access to these computers is limited. Also, we use advanced security technology to prevent our computers from being accessed by unauthorized persons.
No data transmission over the internet is fully secure, so we cannot ensure or warrant the security of any information you submit to us. Further, we do not guarantee in any way, the security of any Information that you transmit or share on the Site; and you do so at your own risk.
If any security breach comes to our knowledge, then we may take all steps required to protect misuse of such Information and may attempt to notify you electronically so that you can take appropriate protective steps.
Protecting the privacy of every minor is especially important to us. The Service is not structured to attract minor children under eighteen (18) years and you hereby acknowledge that you are above the age of eighteen (18) years while accessing / availing the Service.
As a matter of convenience to you, the Service may provide links and hyperlinks to third party advertisements as well as provide links and hyperlinks to external sites. The listing of an external site does not imply endorsement of such site by us. We do not make any representations regarding the availability and performance of the Service or any of the external sites which could be provided. If You click on any advertising banner, sponsor link, or other external link from the Service, you may automatically be directed to a new third party service / browser that is not hosted or controlled by us and we are not responsible for the content, terms of use, privacy policies and practices of such third party service / browser.
If you have any questions, queries, concerns or feedbacks about this privacy policy or our privacy related practices, please feel free to contact us at on the ‘contact us’ page on www.valueance.com or www.comreoms.com
Date: 02-Sep-2019